At CARGONINJA Logistics Services Private Limited, we are committed to delivering your goods safely, securely, and on time. This Shipping Policy explains how we handle shipments, delivery times, and our shipping practices.

1. Shipping Services Offered

We provide a range of shipping services to meet the needs of our customers:

  • Domestic Shipments: We offer nationwide delivery across India, including urban, semi-urban, and rural areas.
  • International Shipments: We provide international freight and courier services, ensuring your packages reach their destination abroad quickly and securely.
  • Express Shipping: Fast and reliable delivery options for urgent shipments, with time-sensitive delivery guarantees.
  • Standard Shipping: Cost-effective shipping with delivery in a few business days.

2. Shipping Charges

Shipping charges depend on various factors such as:

  • Package Weight & Dimensions: Heavier or larger packages will incur higher shipping fees.
  • Destination: Delivery to remote or international locations may have different charges.
  • Service Type: Express, standard, or specialized shipping may have varying costs.

You can calculate your shipping charges on our website by entering the details of your package or by contacting our customer service team for an estimate.

3. Processing & Delivery Times

  • Order Processing: Orders are processed once payment is received. Processing time may vary depending on the service type and destination.
  • Delivery Time:
    • Domestic Standard Shipping: Typically takes 3–5 business days.
    • Domestic Express Shipping: Usually delivered within 24–48 hours.
    • International Shipping: Delivery time can range from 5–10 business days depending on the destination and customs clearance.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or other external factors.

4. Packaging

All items should be packaged securely to avoid damage during transit. We recommend using strong boxes and appropriate cushioning for fragile or valuable items. We provide guidelines for packaging on our website, or you can contact us for assistance if needed.

5. Tracking Your Shipment

Once your shipment is dispatched, we will provide you with a tracking number that you can use to monitor the progress of your package. You can track your shipment on our website or by contacting our customer support team.

6. Shipping Restrictions

  • Prohibited Items: We do not ship hazardous materials, illegal items, perishable goods (unless specifically stated), or items that do not comply with local laws and regulations.
  • Restricted Areas: We may not deliver to certain areas due to logistical or legal constraints. If this is the case, our customer service team will inform you before processing the shipment.

7. Shipping Delays

We strive to deliver all shipments on time; however, delays may occur due to:

  • Weather Conditions: Severe weather may impact delivery times.
  • Customs Processing: International shipments may experience delays at customs.
  • Holidays or Peak Seasons: Deliveries may take longer during busy times of the year, such as festivals or holidays.

If your shipment is delayed, please contact our support team for assistance.

8. Customs & Duties (International Shipments)

For international deliveries, your shipment may be subject to customs duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the recipient. Please check with local authorities for more information on applicable fees.

9. Contact Us

For any inquiries related to shipping or if you need assistance with your order, please contact us:
Address: CE/1/b/129,03-190, Block -CE, Near NBCC, New Town, North 24 PGS.Westbengal-700156
Phone: +91 97481 30615
Email: cargoninjalogisticsservicespvt@gmail.com