Effective Date: 21/ 1/ 2025
Welcome to CARGONINJA Logistics Services Private Limited. By using our services, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before booking any services or accessing our website.
1. General
These Terms and Conditions (“Agreement”) govern your use of the website and services provided by CARGONINJA Logistics Services Private Limited (“we,” “our,” “us”). By accessing or using our website, you acknowledge and agree to these terms.
2. Services
We provide logistics, freight, courier, and warehousing services (“Services”). These services are subject to availability, and we reserve the right to modify or discontinue any service at our discretion.
3. User Responsibilities
- Accurate Information: You must provide accurate, current, and complete information for all orders, including address, payment details, and product information.
- Prohibited Items: You agree not to ship prohibited items, including but not limited to hazardous materials, illegal goods, perishable items without proper packaging, and dangerous goods. A full list of prohibited items is available on our website or can be requested from our customer service team.
- Packaging: You are responsible for ensuring that items are packed securely and in accordance with our guidelines to prevent damage during transit.
4. Booking and Payments
- Service Booking: When you book a shipment, you agree to pay the applicable charges for the service provided.
- Payment Methods: Payments can be made using various methods, including credit/debit cards, net banking, UPI, or bank transfers. Full payment must be made before the shipment is processed, unless otherwise specified.
- Taxes and Duties: You are responsible for any taxes, duties, or charges imposed by government authorities on shipments, including customs duties for international shipments.
5. Delivery Times
Delivery times are estimates and may vary based on service type, destination, and external factors. We strive to meet the estimated delivery times but are not responsible for delays caused by factors beyond our control (e.g., weather, traffic, strikes, customs delays).
6. Liability
- Limitation of Liability: Our liability is limited to the cost of the service provided. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
- Damage or Loss: We take great care in handling all shipments. However, we are not liable for damages, loss, or theft of items unless directly caused by our negligence. Claims for damaged or lost goods must be reported within [7-10] days of delivery.
- Insurance: We recommend that valuable or sensitive items be insured, as we cannot be held responsible for any loss or damage to such items.
7. Privacy and Data Security
We are committed to protecting your personal data. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your data.
8. Cancellation and Refunds
- Cancellation: You may cancel your shipment request before it is processed. Cancellation requests must be made in writing or via customer support.
- Refunds: Refunds are available only in specific circumstances (e.g., lost shipments, failure to deliver) as outlined in our [Refund and Return Policy].
9. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review these terms periodically.
10. Dispute Resolution
In the event of any dispute, you agree to resolve the matter through binding arbitration in accordance with the laws of India. Any legal proceedings will take place in the jurisdiction of [Your Location, India].
11. Contact Us
If you have any questions or concerns about our services or these Terms and Conditions, please contact us at:
Address: CE/1/b/129,03-190, Block -CE, Near NBCC, New Town, North 24 PGS.Westbengal-700156
Phone: +91 97481 30615
Email: cargoninjalogisticsservicespvt@gmail.com